FAQ's

Shipping costs are calculated at checkout based on your shipping address and selected shipping method.

Free shipping is available on orders over $80.

We ship to most regions worldwide. Available shipping countries and regions may vary depending on the product and destination.

International orders may be subject to customs duties, taxes, or import fees depending on your country or region. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise at checkout.

Orders are usually processed within 2 business days.

Estimated delivery time is:

United States: 4-9 business days
International orders: 6-15 business days

Delivery times are estimates and may vary due to customs, carrier delays, holidays, or other factors outside our control.

Tracking information may not update immediately after shipment. In some cases, tracking can take 2 business days to refresh.

If your tracking has not updated for more than 2 business days, please contact us at support@nexstly.com and we will help check the status.

We will send your tracking details via email once we ship your goodies out.

Use this text to answer questions in as much detail as possible for your customers.

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 2 business days to appear after the package has been handed to the carrier.

We accept returns within 30 days of delivery. In accordance with the returns policy, the return shipping costs are at your expense.

To be eligible for a return, the item must be unused, undamaged, and in the same condition that you received it. It must also be returned with its original packaging, accessories, and order information when applicable.

To start a return, please contact us at support@nexstly.com with your order number and the reason for return.

We will provide return instructions once your request is reviewed.

Unless the item is defective or we made an error with your order, return shipping costs are the responsibility of the customer.

Refunds will be returned to your original payment method within 2 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Items that are used, damaged by the customer, missing original packaging, or returned outside the return window may not be eligible for a refund.

Gift cards, final sale items, or customized products may also be non-returnable if applicable.

We accept PayPal, Discover, American express, Mastercard and Visa.

Yes. Payments are processed through secure payment providers. Nexstly does not store your full credit card details.

Payments may be declined due to incorrect card information, insufficient funds, bank restrictions, or security checks. Please check your payment details or contact your bank for more information.

Yes, we may accept exchanges within 14 days of delivery if the item is unused and in its original condition.

Exchanges are subject to product availability.

Please contact us at support@nexstly.com with your order number and the item you would like to exchange.

Once your request is reviewed, we will provide instructions for the exchange process.

Please contact us as soon as possible. If the item has not been used and is still within the exchange window, we can help you request an exchange for the correct size, subject to availability.

Return shipping costs may apply.

If the item you want for exchange is out of stock, we may offer a refund, store credit, or another available option.

Yes. Nexstly products are covered by a 12-month limited warranty against manufacturing defects.

The warranty covers manufacturing defects in materials or workmanship under normal use.

This may include issues such as defective clasps, faulty connectors, or structural defects that are not caused by misuse.

The warranty does not cover normal wear and tear, scratches, discoloration, accidental damage, misuse, improper installation, water or chemical damage, lost items, or damage caused by unauthorized repairs or modifications.

Please contact us at support@nexstly.com with your order number, a description of the issue, and clear photos or videos showing the problem.

Once reviewed, we may offer a replacement, repair option, store credit, or another appropriate solution depending on the situation.

Our watch bands are designed to be compatible with selected Apple Watch models. Please check the product page and choose the correct case size before ordering.

Apple Watch is not included. Nexstly is not affiliated with, endorsed by, or sponsored by Apple Inc.

Please select the case size that matches your Apple Watch. If you are unsure, check the size printed on the back of your Apple Watch case or refer to our size guide.

We do our best to show product colors accurately. However, colors may appear slightly different depending on lighting, screen settings, and device display differences.