Versand

This Shipping Policy explains how Nexstly processes and ships orders placed on our website.

Order Processing Time

Orders are usually processed within 1–2 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotions, or high-volume periods, processing may take slightly longer.

Shipping Destinations

We currently ship to most regions worldwide.

If your location is not available at checkout, we may not currently ship to your area.

Estimated Delivery Time

Estimated delivery times are shown below:

United States:
Standard Shipping: 6–9 business days after the order has been processed

International Orders:
Standard Shipping: 10–20 business days after the order has been processed

Delivery times are estimates only and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

Shipping Cost

Shipping costs are calculated and displayed at checkout before you complete your purchase.

If we offer free shipping, the free shipping threshold and conditions will be clearly shown on the website and at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow 1–2 business days for tracking information to update after the carrier receives the package.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing an order.

Nexstly is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error, please contact us immediately at support@nexstly.com. We cannot guarantee that changes can be made after an order has been processed or shipped.

Lost or Delayed Packages

If your package appears delayed, please first check the tracking information and contact the shipping carrier when applicable.

If your package has not arrived within the estimated delivery window, contact us at support@nexstly.com with your order number. We will help you review the issue and provide further assistance.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may be charged by your local customs authority. These charges are the responsibility of the customer unless otherwise stated at checkout.

Nexstly is not responsible for delays caused by customs processing.

Contact Us

Nexstly Customer Support
Email: support@nexstly.com
Business Address: Room 232, 2/F North, Building 23, Keyuan West, No. 1 Kezhi West Road, Science and Technology Park Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, 518000, China